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HomeLeadership and ManagementPerformance Measurement in Public Sector

Seminar content

What you will learn

Why Attend
Public sector organizations are expected to deliver high-quality services, use public resources efficiently, and demonstrate accountability to citizens and stakeholders. Effective performance measurement helps government entities track results, improve service delivery, support transparency, and guide policy decisions. This course provides participants with practical tools to design performance indicators, monitor outcomes, analyse results, and strengthen performance management systems in the public sector.

Course Methodology
This course uses an interactive and practical approach through presentations, case studies, group discussions, KPI workshops, reporting exercises, benchmarking activities, and public sector examples.

Course Objectives

  • Understand the role of performance measurement in public organizations
  • Design meaningful KPIs and service indicators
  • Link strategic goals with measurable outcomes
  • Improve data collection and reporting systems
  • Analyse performance results for better decisions
  • Strengthen accountability and transparency frameworks
  • Use benchmarking to improve public services
  • Build continuous improvement cultures in government entities

Target Audience

  • Government Managers
  • Public Sector Executives
  • Strategy and Planning Staff
  • Performance Management Officers
  • Finance and Budget Professionals
  • Policy Makers
  • Anyone responsible for monitoring public sector results

Target Competencies

  • Performance Measurement
  • KPI Development
  • Public Sector Management
  • Strategic Planning
  • Data Analysis
  • Accountability
  • Reporting Skills
  • Continuous Improvement

Benefits

Why attend this seminar

  • Build current, practical knowledge in leadership and management.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 12 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for leadership and management.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into Performance Measurement in Public Sector.

Seminar details

Detailed outline

Day 1: Foundations of Public Sector Performance Measurement

  • Importance of performance measurement in government organizations
  • Public value, accountability, and service excellence
  • Differences between private and public sector performance systems
  • Types of indicators: input, output, outcome, and impact
  • Aligning measures with policy and strategic goals
  • Common challenges in public sector measurement

Day 2: Designing KPIs and Service Indicators

  • Characteristics of effective public sector KPIs
  • Building SMART indicators for services and programs
  • Leading and lagging indicators in government settings
  • Service quality, timeliness, cost, and citizen satisfaction measures
  • Risk indicators and compliance metrics
  • Exercise: Design KPIs for a public service department

Day 3: Data Collection, Analysis, and Reporting

  • Sources of operational and strategic data
  • Improving data quality and consistency
  • Trend analysis and performance interpretation
  • Dashboards and scorecards for public management
  • Writing clear management reports
  • Presenting results to leadership and stakeholders
  • Exercise: Analyse a departmental performance report

Day 4: Accountability, Benchmarking, and Improvement

  • Governance and accountability through measurement
  • Internal and external benchmarking methods
  • Comparing services across departments or regions
  • Using results to identify inefficiencies
  • Continuous improvement and corrective action planning
  • Building a performance-focused culture

Day 5: Strategy Execution and Future Readiness

  • Linking budgets, resources, and performance outcomes
  • Performance measurement in policy implementation
  • Digital tools and analytics in government performance
  • Citizen-focused measurement approaches
  • Future trends in public sector performance management
  • Final workshop: Build a public sector performance framework
  • Course review and action planning

Dates and locations

Available seminar dates

50% DISCOUNT FOR GROUPS
16 dates
Date City Price
1 - 5 June 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
8 - 12 June 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
15 - 19 June 2026 Course 5 days. €3,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
6 - 10 July 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
20 - 24 July 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
3 - 7 August 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
10 - 14 August 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
7 - 11 September 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
14 - 18 September 2026 Course 5 days. €2,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
5 - 9 October 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
12 - 16 October 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
9 - 13 November 2026 Course 5 days. €2,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
16 - 20 November 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
7 - 11 December 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
14 - 18 December 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
21 - 25 December 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing Performance Measurement in Public Sector.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within leadership and management and related functions.
Verify a certificate

Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

Course participant
“

The structure of Performance Measurement in Public Sector made the topic practical and easy to apply immediately.

Course participant
Leadership and Management
Seminar attendee
“

The venue and date options made planning the right session straightforward.

Seminar attendee
Barcelona - Spain
Learning manager
“

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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