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Seminar content

What you will learn

Why Attend
Selecting the right Key Performance Indicators (KPIs) is critical for measuring success, improving accountability, and guiding strategic decisions. Poorly chosen KPIs can create confusion, misalignment, and wasted effort. This course provides participants with practical tools to identify meaningful indicators, design balanced KPI frameworks, align measures with business goals, and build performance systems that drive results.

Course Methodology
This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, KPI design exercises, benchmarking activities, and real workplace examples.

Course Objectives

  • Understand the role of KPIs in organizational performance
  • Differentiate KPIs from general metrics and measures
  • Select KPIs aligned with strategic objectives
  • Design SMART and measurable indicators
  • Balance financial and non-financial KPIs
  • Define targets, ownership, and accountability
  • Avoid common KPI design mistakes
  • Build practical KPI scorecards and dashboards

Target Audience

  • Managers and Supervisors
  • Team Leaders
  • Strategy Professionals
  • Business Analysts
  • Performance Management Staff
  • Project Managers
  • Anyone responsible for designing performance measures

Target Competencies

  • KPI Development
  • Performance Management
  • Strategic Alignment
  • Data Thinking
  • Decision-Making
  • Scorecard Design
  • Accountability Systems
  • Continuous Improvement

Benefits

Why attend this seminar

  • Build current, practical knowledge in leadership and management.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 12 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for leadership and management.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into KPI Selection and Design.

Seminar details

Detailed outline

Day 1: Foundations of KPI Selection

  • Meaning and importance of KPIs
  • Difference between KPIs, metrics, and measures
  • Why KPI selection matters for business success
  • Linking KPIs to strategy and critical objectives
  • Characteristics of high-value indicators
  • Common KPI selection mistakes
  • Exercise: Review weak versus effective KPIs

Day 2: Strategic Alignment and KPI Frameworks

  • Translating strategy into measurable outcomes
  • Identifying critical success factors
  • Leading versus lagging indicators
  • Financial and non-financial KPI balance
  • Departmental and enterprise KPI alignment
  • Using balanced scorecard principles
  • Exercise: Create a KPI framework from strategy goals

Day 3: Designing Effective KPIs

  • Applying SMART principles to KPI design
  • Writing clear KPI definitions
  • Setting formulas, frequency, and ownership
  • Establishing targets and thresholds
  • Data sources and measurement methods
  • Ensuring fairness and relevance in KPIs
  • Exercise: Build KPI definitions for a business unit

Day 4: Scorecards, Dashboards, and Accountability

  • Building KPI scorecards for teams and departments
  • Dashboard design principles
  • Assigning ownership and accountability
  • Escalation rules for poor performance
  • Communicating KPI expectations to stakeholders
  • Reviewing KPI results through management meetings
  • Exercise: Draft a KPI dashboard layout

Day 5: Reviewing and Improving KPI Systems

  • Testing KPI usefulness and practicality
  • Refreshing outdated or misleading indicators
  • Benchmarking KPIs internally and externally
  • Using KPIs to support continuous improvement
  • Integrating KPIs into planning and decision-making
  • Final workshop: Design a complete KPI system
  • Course review and action planning

Dates and locations

Available seminar dates

50% DISCOUNT FOR GROUPS
16 dates
Date City Price
1 - 5 June 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
8 - 12 June 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
15 - 19 June 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
6 - 10 July 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
20 - 24 July 2026 Course 5 days. €2,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
3 - 7 August 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
10 - 14 August 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
7 - 11 September 2026 Course 5 days. €2,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
14 - 18 September 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
5 - 9 October 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
12 - 16 October 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
9 - 13 November 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
16 - 20 November 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
7 - 11 December 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
14 - 18 December 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
21 - 25 December 2026 Course 5 days. €3,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing KPI Selection and Design.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within leadership and management and related functions.
Verify a certificate

Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

Course participant
“

The structure of KPI Selection and Design made the topic practical and easy to apply immediately.

Course participant
Leadership and Management
Seminar attendee
“

The venue and date options made planning the right session straightforward.

Seminar attendee
Munich - Germany
Learning manager
“

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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