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Business Process Improvement & Process Mapping
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Course details

Business Process Improvement & Process Mapping

Leadership and Management 16 live dates
UPCOMING SEMINAR €4,200.-
Venue Amsterdam - Netherlands
Date 1 - 5 June 2026
See more dates venues
Venue and date
Amsterdam - Netherlands
1 - 5 June 2026
Venue and date
London - U.K
8 - 12 June 2026
Venue and date
Kuala lumpur - Malaysia
15 - 19 June 2026
Venue and date
Amsterdam - Netherlands
6 - 10 July 2026

Seminar content

What you will learn

Why Attend
Efficient business processes are essential for reducing costs, improving service quality, increasing speed, and achieving strategic objectives. Organizations that understand and continuously improve their workflows gain stronger performance and better customer outcomes. This course provides participants with practical tools to map processes, identify waste, analyze root causes, redesign workflows, and measure improvement results effectively.

Course Methodology
This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, mapping exercises, problem-solving activities, and real workplace examples.

Course Objectives

  • Understand core business process concepts and structures
  • Apply process mapping methods to visualize workflows
  • Identify inefficiencies, waste, and bottlenecks
  • Use Lean and continuous improvement techniques
  • Apply re-engineering methods for major redesign initiatives
  • Assess process effectiveness and operational risks
  • Develop KPIs to monitor process performance
  • Build sustainable improvement plans aligned with business goals

Target Audience

  • Business Analysts
  • Operations Managers
  • Process Improvement Professionals
  • Quality Specialists
  • Project Managers
  • Team Leaders
  • Anyone involved in workflow redesign and operational excellence

Target Competencies

  • Process Improvement
  • Process Mapping
  • Lean Management
  • Root Cause Analysis
  • KPI Development
  • Problem Solving
  • Operational Excellence
  • Strategic Thinking

Benefits

Why attend this seminar

  • Build current, practical knowledge in leadership and management.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 12 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for leadership and management.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into Business Process Improvement & Process Mapping.

Seminar details

Detailed outline

Day 1: Business Process Concepts and Foundations

  • Meaning and purpose of business processes
  • Core process elements and characteristics
  • Different categories of business processes
  • Introduction to process mapping and business value
  • Features of an effective process map
  • Process efficiency versus process effectiveness
  • Importance of stakeholder analysis in process design

Day 2: Fundamentals of the Process Approach

  • Definition and benefits of the process approach
  • Reducing cycle time, delays, and defects
  • Using PDCA for continuous improvement
  • Identifying improvement opportunities systematically
  • Understanding non-value-added activities
  • Applying Lean principles to remove waste
  • Eight wastes in Lean operations

Day 3: Re-Engineering Methodology

  • Meaning and value of business process re-engineering
  • When re-engineering is necessary
  • Core principles of process redesign
  • Stages of re-engineering initiatives
  • Simplification techniques in process redesign
  • Conducting value-added analysis
  • Identifying gaps, disconnects, and duplication

Day 4: Process Mapping and Assessment Tools

  • Gathering information for process mapping
  • Common process mapping symbols and notation
  • Understanding process hierarchy structures
  • Tools: flowcharts, spaghetti diagrams, swimlane maps
  • SIPOC, value stream maps, IDEF0, turtle diagrams
  • Measuring process efficiency and effectiveness
  • Applying FMEA and root cause analysis techniques

Day 5: Process Improvement and Measurement

  • Best practices for diagnosing process issues
  • Streamlining tools for faster workflows
  • Problem-solving methods for process improvement
  • Importance of measuring process performance
  • Designing KPIs for operational control
  • Mapping future-state improvements
  • Benchmarking and balanced scorecards in improvement programs

Dates and locations

Available seminar dates

50% DISCOUNT FOR GROUPS
16 dates
Date City Price
1 - 5 June 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
8 - 12 June 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
15 - 19 June 2026 Course 5 days. €2,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
6 - 10 July 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
20 - 24 July 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
3 - 7 August 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
10 - 14 August 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
7 - 11 September 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
14 - 18 September 2026 Course 5 days. €3,850.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
5 - 9 October 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
12 - 16 October 2026 Course 5 days. €3,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
9 - 13 November 2026 Course 5 days. €4,400.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
16 - 20 November 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
7 - 11 December 2026 Course 5 days. €4,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
14 - 18 December 2026 Course 5 days. €2,250.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now
21 - 25 December 2026 Course 5 days. €4,200.- 2 participants: 20% discount 3 participants: 35% discount 5 or more participants: 50% discount Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing Business Process Improvement & Process Mapping.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within leadership and management and related functions.
Verify a certificate

Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

Course participant
“

The structure of Business Process Improvement & Process Mapping made the topic practical and easy to apply immediately.

Course participant
Leadership and Management
Seminar attendee
“

The venue and date options made planning the right session straightforward.

Seminar attendee
Amsterdam - Netherlands
Learning manager
“

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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