Course content
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Why Attend
Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve the quality of output. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. You will also develop and practice a variety of behavioral competencies which will help you gain the needed relations. Finally, this course will provide you with highly needed technical competencies skills.
Course Methodology
This course uses a combination of interactive activities, group and individual exercises, role plays and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.
Course Objectives
By the end of the course, participants will be able to:
List the administrator challenges in the 21st century to be proactively ready for them
Combine the efficiency and effectiveness concepts for higher productivity
Develop technical competencies to enable professional advancement
Apply administrator’s soft skills to stand out of the crowd
Use professional business writing techniques in internal and external communication
Target Audience
Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.
Target Competencies
Self-management
Effective communication
Time management
Problem solving
Teamwork
Organizing
Planning
Information Management
Course Outline
Administrator challenges of the 21st century
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Being a talent
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The changes in the psychological contract
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Seeing through obstacles
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Adaptability and change
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Gaining credibility
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Taking the initiative
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Embracing a positive attitude
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Customer relation
The productivity equation
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Productivity definition
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Effectiveness versus efficiency
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Signs of inefficiencies at your office
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Simplification of work processes
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Best practices to be more productive
Administrator soft skills
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Self-leadership
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Personal SWOT analysis
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Reactive versus proactive
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Effective communication:
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Types of communication
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Communication barriers
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Listening skills
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Time management:
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Time wasters
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Setting priorities
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Solving office problems (and turning them into opportunities)
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Types of problems
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Problem solving techniques
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Working as a Team
Technical competencies of the modern administrator
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Criteria of an administrator
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Competency explained
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Core competencies versus technical competencies
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Administrator’s technical competencies:
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Task planning
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Organizing work and meetings
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Information management
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Utilization of office technologies
Efficient business writing skills
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Definition of business writing
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Setting emails, letters and memos in context
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Applying modern writing techniques
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Responding to different email/memo scenarios
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Promoting clarity in writing and avoiding any miscommunication
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