Managing Change Orders and Contractual Claims

Course Date

13 - 17 November 2023
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4 - 8 December 2023
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11 - 15 December 2023
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18 - 22 December 2023
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25 - 29 December 2023
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Course content

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Why Attend
The overall aim of this course is to provide participants with introductory knowledge and basic skills needed to deal with claims, variations and disputes between the principals and the contractors. Participants in this interactive course will learn how to analyze contractual issues, identify techniques that are helpful in handling difficult situations and recognize the best practices in resolving disputes amicably.
Course Methodology
This course relies on the use of individual and group exercises aimed at helping participants learn all key contract management activities. The course also features the use of a number of case studies, presentations and role plays by participants followed by discussions. In addition, this course incorporates pre and post testing.
Course Objectives
By the end of the course, participants will be able to:
Identify and avoid causes for contractual claims and change orders
Outline the major types of change orders and draft a variation order and a notice of breach
Recognize and analyze the different types of owners' claims and contractors' claims and explain how to deal with each type
Demonstrate, through actual situations, the different approaches to handle claims, variation orders and conflicts through mutual collaboration
Apply negotiation as a main concept in resolving disputes and conflicts in order to reach a final settlement 
Target Competencies
Contract preparation
Handling claims
Change management
Technical terms and conditions
Negotiating contracts
Conflict management
Contract administration
Course Outline
  • Overview of Contracts, Changes, and Claims

    • Basic concepts in contract law:
      • Force majeure
      • Notices: The neglected clause
      • Breach of contract
      • Right to remedy
      • Indemnifications and liabilities
    • Why do claims and changes occur: The red flags


  • Change Management

    • Common causes for changes
    • Requirements of change management
    • Types of changes and variation
      • Directed changes
      • Constructive changes
      • Cardinal changes
    • Writing a variation order


  • Types of Claims

    • Drafting a notice
    • Owner’s claims
      • Defective work
      • Warranty claims
    • Contractor’s claims
      • Changed conditions
      • Constructive changes
      • Delays and suspensions
      • Deficiencies in plans and specifications
      • Program extensions
    • FIDIC claims


  • Evaluation of Claims
    • Time-related claims
    • Excusable and non-excusable delays
    • Evaluating delays
    • Cost-related claims
    • Cost calculations
    • Drafting a claim


  • Resolving Claims and Disputes

    • Negotiation: Common practices
    • Reaching a settlement
    • Alternative Dispute Resolution (ADR):
      • Mediation: Neutral third party
      • Arbitration: Binding and non-binding
    • Resolution through legal means
    • Contract interpretation

United Kingdom

63-66 Hatton Garden
Hatton Garden
07:30 – 19:00
Monday to Friday


Waarderweg 50-D
Haarlem , 2031BP
08:30 – 19:00
Monday to Friday


Gldani district, Mukhiani, M/R
Building 7, Apt. N22
+995 706 070161
07:30 – 19:00
Monday to Friday