Certified Team Leader

Course Date

25 - 29 September 2023
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23 - 27 October 2023
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6 - 10 November 2023
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27 November - 1 December 2023
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18 - 22 December 2023
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25 - 29 December 2023
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Course content

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Why Attend


High performance is achieved by those who lead. In today’s chaotic management environment, leaders must be able to engage their team and assist them in reaching their goals. This course helps team leaders develop the necessary skills to lead effectively. It includes leadership, communication, goal setting, time management and motivation skills. This course is accredited by the Chartered Management Institute (CMI) and candidates who complete the program requirements successfully will be awarded INFORMATECH Professional Certificate (IPC).


Course Methodology


This course relies on the use of self evaluation exercises aimed at helping participants learn about their preferred styles in leading and communicating with others. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.


Course Objectives

By the end of the course, participants will be able to:


  • Develop trust and rapport between team members

  • Create an effective and empowered team

  • Establish a motivating team environment

  • Apply strategies for improving team relationships

  • Develop strategies for implementing changes within a team


Target Audience


Managers, supervisors, and team leaders who are responsible for building and maintaining effective teams in the work environment


Target Competencies


  • Relating to others

  • Leading others

  • Gaining commitment

  • Teamwork

  • Collaboration

  • Self awareness

  • Understanding motivational needs


Course Outline

  • The team leadership challenge



      21st century team definition
    • On shifting ground: organizations today

    • Skills of effective team leaders

    • Characteristics of effective team leaders

    • Developing leadership skills

    • Leadership styles: self analysis

    • Techniques for increasing team effectiveness


  • Building a high performance team



      Recipe for successful teams
    • The teamwork success formula

    • The importance of clear goals

    • Decisions by consensus

    • Clear roles and work assignments

    • From involvement to empowerment

    • Types of effective teams

    • Team development stages


  • Inspiring teams to better performance

    • Identifying team roles

    • The Belbin type indicator

    • Aligning individual and team motivators

    • The values alignment matrix

    • Keys to resolving values conflicts

    • The motivating mix

    • Creating a supportive environment

    • Energizing your team


  • Sustainable strategies for improving team relationships



      Identifying effective communication methods
    • Face to face communication

    • Team problem solving

    • Factors shaping team performance

    • Phases of team problem solving

    • Tools for making effective team decisions

    • The ingredients of effective decision making


  • The team leader’s role in managing change



      Managing change
    • Change requires exchange and expanded thinking

    • Key factors in successful change

    • The change cycle

    • The 4 room apartment strategy

    • Typical reactions to change

    • Helping the team move through change stages

    • Handling reactions to change

    • Strategies for dealing with change

    • The 17 laws of great teamwork

United Kingdom

63-66 Hatton Garden
Hatton Garden
07:30 – 19:00
Monday to Friday


Waarderweg 50-D
Haarlem , 2031BP
08:30 – 19:00
Monday to Friday


Gldani district, Mukhiani, M/R
Building 7, Apt. N22
+995 706 070161
07:30 – 19:00
Monday to Friday