Engagement is one of the cornerstones of how successful corporations have learned to improve every financial and productivity level of measures. Engagement not only improves employee loyalty and longevity to the company, but customer loyalty as well. The end result is greater improvements throughout the organization beginning with higher loyalty and motivation levels by all stakeholders.
Through proven relationship building skills learned in this program, many leaders have improved their every day practices to get new and outstanding results from their people. The program focuses on two powerful skills: Emotional Intelligence and Positive Psychology to improve Engagement skills. These skills are taught and applied to common business conditions to provide the type of applications that will yield immediate results for any organization.
Day One: The Proven Elements of Engagement
Identify the elements of engagement
Tracing an engagement strategy to financial success
Understanding positive psychology and engagement skills
Learning and applying the mindset of positive psychology
Using new perceptual powers to see new opportunities
The power of your subconscious mind
Day Two: Emotional Intelligence & Engagement Leadership
Introduction to emotional intelligence
The influence of emotional intelligence on decisions
Self-Reflection of your positive nature: Monitor your own emotional state
Self-Management: Managing your emotions to produce positive results
Emotional self-control — Keeping disruptive emotions and impulses in check
Applying emotional intelligence to employee and stakeholder engagement
Day Three: The Power of an Engagement Leader to Lead People
Social-Awareness: Awareness of others’ feelings, needs, & concerns; how to handle relationships
Empathy: Sensing others’ feelings & perspective and taking active interest in them
Emotional contagion – understanding and changing other people’s emotions
Relationship-Management — getting positive responses by followers
Supporting others by sensing the needs of others and bolstering their abilities
Applying relationship management skills to create high involvement from people
Day Four: Power of a Positive Psychology to Change Minds
Learn how to use the power of the subconscious mind to change people
Breaking old habits
Applying the skill of expectations to increase motivation in people
Improving your persuasive ability through positive communication
Facilitating change – overcoming natural reluctance to change
Changing mindsets of your people to go beyond themselves
Day Five: Creating a Culture of Engagement
The building blocks of culture – engagement values
Creating the systems to reinforce the engagement culture and values
How engagement leaders model the way – personal execution
Spreading engaging principles throughout the organization
How to measure and reward successful engagement actions
Measuring your own Engagement Success as a Leader