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Why Choose this Training Course?
Crisis Management Team (CMT) and Emergency Response Team (ERT) Leaders need access to the right information, at the right time, and at the right level of detail, to make the right decisions. The value of good crisis leadership has been proven over past years. It is accepted that the increasing range of potential incidents and emergencies which could affect business, disrupt production and affect global reputation are becoming increasingly complicated.
This new training course will teach you that Strategic Crisis Management is the identification, selection and implementation of yours, and the organisation’s goals and objectives, and how utilising your authentic Leadership qualities you will be able to deliver great outcomes so successfully dealing with any Crisis.
This training course will feature:
How to be successful in the Four critical areas of Emergency Response
Utilising the Five Levels of Leadership to get the maximum from your Teams
Fourteen characteristics you need to learn to be an effective Crisis Leader
How to avoid mis-management and so make a bad situation worse
Rapidly establishing options, making judgements, redefining standards
Analysis of the human factor, psychological readiness, discipline & leadership
By the end of this training course, participants will be able to:
Acquire an in-depth knowledge of Strategic Crisis Management
Develop strategies so you and your team respond efficiently and effectively
Analyse Five deadly leadership behaviours and Six winning strategies in a crisis
Implement the Five major functional areas of Incident Command Systems
Plan for more beneficially rewarding multi-agency exercises
Effectively use advanced techniques that will improve leadership performance at that critical time
Who is this Training Course for?
Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.
This training course is suitable to a wide range of professionals but will greatly benefit:
Fire Management Professionals
Security Management Professionals
Health, Safety and Environment personnel
Operation, Asset and Facility Professionals
Risk, Marketing and Insurance Professionals
Designated Incident, Emergency and Crisis Response Professionals
Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject
Course Outline
Day One: Evaluate, Mitigate and Responding to Challenges
Understanding Strategic Crisis Management
Consider the complete range of risks to your organisation
CMT and ERT - Roles & Responsibilities
Issues management, master this before it becomes a Crisis
Who else inside and outside the organisation should be involved
Five deadly Leadership behaviours & Six winning strategies
Understanding 'denial-curve' and 'group-think' syndromes
Day Two: Planning & Security – Who and What Else Should be Considered
Security Management & Asset Protection
Case Studies, why some companies fail, and others survive
Based on the previous module, self-evaluation questionnaire
Developing, improving & implementing Emergency Response Plans
Business Continuity Management (BCM) Strategies
Case Study and Workshop
Day Three: Crisis Communications & Incident On-Scene Management
Incident Command Systems (ICS)
On Scene Crisis Management, essential elements for success
Emergency Communication Centres, avoiding the ten most common mistakes
Reputation Management - Managing Social Media
Press Conference & step by step guidance on how to conduct TV interviews
Case Study
Exercise: Crisis Communications Strategy
Day Four: The Human Factor – What Can Go Right and What Can Go Wrong?
Alerting and Warning
Evacuation Strategies
Major Incident Simulation - Role Playing Workshop
Psychological & Welfare concerns in Crisis Management
How to improve staff morale and confidence in the process
Questionnaire, are your batteries in good condition
Corporate Case Study – when the board get it wrong
Day Five: Crisis Management Plan Testing, Training and Exercising
Case Studies x 3 with the same root cause, are we learning
Exercises: a programme of learning and of validating plans and procedures
How to get advantageous results from an exercise
Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
Critique report writing, executive summaries and key recommendations
Closing the loop. Implementing recommendations, continuing the process
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