Emotional intelligence: The personal competence
Emotional intelligence, IQ, and personality
EQ versus IQ
Personality
The bedrock of EI: Self-awareness
When emotions hijack our ability to reason
The emotional brain
The rational brain
Personal competence: What I see
Accurately perceiving my emotions
Staying aware of my emotions as they happen
Personal competence: What I do
Using awareness of my emotions to stay flexible
Using awareness of my emotions to positively direct my behavior
The impact of attitude on adaptability
Attitude is everything
The origins of happiness and attitudes
The formation of happiness and attitudes
Adding value to your organization
The relationship between attitude and creativity
Intelligence versus creativity
How to change your attitude
Typical human reactions
The science of how we react
The 7 steps approach to changing attitudes
Deciding to change today
Shifting your focus
Being curious
Developing an attitude of gratitude
Deciding not to be perfect
Believing in yourself
Taking action
The environment we live in
Constructive feedback and criticism
The value of feedback
Positive versus negative feedback
Giving constructive criticism
Receiving criticism
Assertive, passive and aggressive behaviors
Active listening
Hearing versus listening
Active versus passive listening
Tips to improve active listening skills
3 aspects of active listening
Active listening skills inventory
Using different questioning techniques
Analyzing, managing and developing self
Personal SWOT
Preferred learning style
Competencies and how they impact personal development
Turning learning theory into practice
Development of action plans
How-how method
Evaluating resources
Managing resistance to change
People and change
Why people resist change
Forms of resistance and how to deal with them
Individual factors versus external factors
Stages people go through when resisting change
Managing the transition stage
Managing personal resistance