Emotions and reasoning at work: the six principles
Rule of reason or rule of emotion
Principle one: emotions are data
Principle two: emotions should not be ignored
Principle three: emotions should not be hidden
Principle four: decisions and emotions
Principle five: emotions follow logical patterns
Principle six: emotional universals and specifics
Case studies and applications
Emotional Intelligence: the ability model
The full cycle of the ability model and its implications
The Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
Perceiving emotions
Using emotions
Understanding emotions
Managing emotions
Determining your EI score
Understanding and interpreting your EI score results
Providing feedback on EI score results
Implications of EI results at the professional and personal levels
Tips and recommendations
Understanding your emotional skills
Reading people: identifying emotions
The mood meter and its implications in understanding EI
Plutchik's wheel of emotions
Getting in the mood: using emotions
Predicting the emotional future: understanding emotions
Doing it with feeling: managing emotions
Measuring emotional skills