Emotional intelligence
History: definition, theories and models
Intelligence: cognitive intelligence
Intrapersonal and interpersonal intelligence
Emotional intelligence defined
Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
IQ and EI predictions
Research findings
Framework of EI competencies
Daniel Goleman’s competency framework
Self awareness and self management: the cornerstones of EI
The impact of self awareness
The impact of social awareness
Self assessment and discovering your personality type
Scoring and interpretation of results: the four dimensions
Extraversion and introversion
Sensing and intuition
Thinking and feeling
Judgement and perception
Dealing with various types
The conceptual model
The competency framework
The four competency clusters
From self awareness to relationship management
The competencies of EI
Competency defined
The competency iceberg
The core of EI: self awareness
Self management competencies
Social awareness competencies
Relationship management competencies
Definitions and real life examples
Core questions, underlying behaviors, and tips for improvement
Empathy: a critical EI competency
Definition and examples
Empathy and active listening
The personal listening profile: determining your preferred approach to listening
Appreciative listening
Empathic listening
Comprehensive listening
Discerning listening
Evaluative listening
EI competencies and leadership styles
The power of leaders: influencing organizational climate
Organizational climate: the six components
Correlation between EI competencies, styles, climate and results
Leadership styles
The six styles
When best to use each style
Impact of styles on climate and bottom line results