Emotional Intelligence: Strategies for Success

Course content

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Why Attend

The overall aim of the course is to provide participants with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self awareness to relationship management. The course also aims at allowing participants to determine their most preferred approach to listening and to examine the impact of different leadership styles on organizational climate.

 

Course Methodology

The course relies on the use psychometrics aimed at helping participants discover their preferred psychological types. The course also features the use of role plays and case studies followed by plenary discussions.

 

Course Objectives

By the end of the course, participants will be able to:

  • Explain the nature and theories underlying emotional intelligence
  • Identify their personal strengths and blind spots through self assessments
  • Define the various EI competencies and identify areas for improvement as needed
  • Practice empathy building skills with emphasis on active listening
  • Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom line results
 

Target Audience

Managers and business professionals who want to gain insight into their personalities through self assessments, as well as individuals who need to improve their effectiveness at both the personal and interpersonal levels.

 

Course Outline

Emotional intelligence

History: definition, theories and models

Intelligence: cognitive intelligence

Intrapersonal and interpersonal intelligence

Emotional intelligence defined

Emotional Quotient (EQ) versus Intelligence Quotient (IQ)

IQ and EI predictions

Research findings

Framework of EI competencies

Daniel Goleman’s competency framework

 

Self awareness and self management: the cornerstones of EI

 

The impact of self awareness

The impact of social awareness

Self assessment and discovering your personality type

Scoring and interpretation of results: the four dimensions

Extraversion and introversion

Sensing and intuition

Thinking and feeling

Judgement and perception

Dealing with various types

 

The conceptual model

 

The competency framework

The four competency clusters

From self awareness to relationship management

 

The competencies of EI

 

Competency defined

The competency iceberg

The core of EI: self awareness

Self management competencies

Social awareness competencies

Relationship management competencies

Definitions and real life examples

Core questions, underlying behaviors, and tips for improvement

 

Empathy: a critical EI competency

 

Definition and examples

Empathy and active listening

The personal listening profile: determining your preferred approach to listening

Appreciative listening

Empathic listening

Comprehensive listening

Discerning listening

Evaluative listening

 

EI competencies and leadership styles

 

The power of leaders: influencing organizational climate

Organizational climate: the six components

Correlation between EI competencies, styles, climate and results

 

Leadership styles

 

The six styles

When best to use each style

Impact of styles on climate and bottom line results




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