Certified Team Leader

Course content

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Why Attend
 
High performance is achieved by those who lead. In today’s chaotic management environment, leaders must be able to engage their team and assist them in reaching their goals. This course helps team leaders develop the necessary skills to lead effectively. It includes leadership, communication, goal setting, time management and motivation skills. 
 
 
Course Methodology
 
This course relies on the use of self evaluation exercises aimed at helping participants learn about their preferred styles in leading and communicating with others. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.
 
 
Course Objectives
 
By the end of the course, participants will be able to:
 
Develop trust and rapport between team members
Create an effective and empowered team
Establish a motivating team environment
Apply strategies for improving team relationships
Develop strategies for implementing changes within a team
 
Target Audience
 
Managers, supervisors, and team leaders who are responsible for building and maintaining effective teams in the work environment
 
 
 
Course Outline
 
The team leadership challenge
 
21st century team definition
On shifting ground: organizations today
Skills of effective team leaders
Characteristics of effective team leaders
Developing leadership skills
Leadership styles: self analysis
Techniques for increasing team effectiveness
 
Building a high performance team
 
Recipe for successful teams
The teamwork success formula
The importance of clear goals
Decisions by consensus
Clear roles and work assignments
From involvement to empowerment
Types of effective teams
Team development stages
 
Inspiring teams to better performance
 
Identifying team roles
The Belbin type indicator
Aligning individual and team motivators
The values alignment matrix
Keys to resolving values conflicts
The motivating mix
Creating a supportive environment
Energizing your team
 
Sustainable strategies for improving team relationships
 
Identifying effective communication methods
Face to face communication
Team problem solving
Factors shaping team performance
Phases of team problem solving
Tools for making effective team decisions
The ingredients of effective decision making
 
The team leader’s role in managing change
 
Managing change
Change requires exchange and expanded thinking
Key factors in successful change
The change cycle
The 4 room apartment strategy
Typical reactions to change
Helping the team move through change stages
Handling reactions to change
Strategies for dealing with change
The 17 laws of great teamwork



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