Why Choose this Course?
Would you like to improve your ability to communicate, collaborate and engage with multiple stakeholders?
This highly interactive training course will introduce research and engagement skills to manage complex, challenging and difficult relationship such as negotiation, influencing, conciliation, convincing, compromising, concession and persuading the internal and external stakeholders such as client, contractors, consultants, vendors, cross functional teams are essential and critical for successful project and business as usual execution. It is a relationship game when it comes to engaging stakeholders from various cross functional layers of the organisation.
This popular training course will support you to develop practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.
This training course will feature:
Building effective and constructive rapport and connection with various layers of stakeholders
Successful and meaningful communication when engaging teams of stakeholders
SMART negotiation for effective working relationship with all stakeholders
Positive energy to encourage positive work ethics
Navigating workplace challenges seamlessly and flawlessly
By the end of this training course, participants will be able to:
Enhance and improve cross-functional relationship and build rapport, as well as manage stakeholders’ expectations and gain their buying in
Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests
Identify, plan and execute Good, Best and Right Communication strategy to the internal and external Stakeholders
Navigate the organisational politics to manage and resolve conflicts due to competing priorities, needs and demands
Track Stakeholders expectations achievement through effective status monitoring, control, reporting and meaningful progress meetings
Who is this Training Course for?
This training course is suitable to a wide range of professionals but will greatly benefit:
Professionals who wants to learn techniques to work with other colleagues
Team leaders, supervisors, section heads and managers
Professionals who have an interest in a management position
Project, purchasing, finance & production officers and personnel
Technical professionals including those in Maintenance, Engineering & Production
Secretaries, clerks, administrative and support staff
The Course Content
Day One: Introduction to Stakeholder Relationship Management
Introduction to Stakeholder Management
Key Stakeholder management definitions
Identifying your Stakeholders likely needs and developing ongoing business relationships
Stakeholder analysis
The 3-step approach to effective Stakeholder Management
Anticipating your Stakeholder
Day Two: Understanding the Psychology of Communication with Stakeholders
Understanding the psychology of communication
The Barriers to Effective Communication and how to remove these barriers
Empathetic listening
Questioning skills
The Emotional Intelligence (EI) skills needed for Management
Adopting a win-win approach
Day Three: Core Skills for Stakeholder Management
Managing Stakeholders successfully
Practical people engagement with senior stakeholder
The power of empathy in creating positive relationships
Running effective Stakeholder meetings
The psychology of influence
Influencing Skills for improved rapport and understanding
Day Four: Negotiation Techniques and Practice for Improved Results
Coleman Raider “Bare-Bones” model
Negotiating styles assessment
Create the ideal BATNA
Introduction to reframing techniques
Cultural differences that affect negotiation
Negotiating styles, tactics and overcoming deadlock
Day Five: Dealing with Others - Conflict Management
The nature of workplace conflict
Resources for responding to conflict
Mediation as ADR
Recognizing and overcoming false consensus in groups
Groupthink
Personal action planning
INFORMATECH is the region’s leading provider of in-house custom-designed courses. We have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long term strategic requirements. In addition to being significantly cost effective, these courses are constantly in demand because they:
If you did not find the appropriate date or venue suitable for you, or you would like to join the course online, you can request a custom course from the link below.
We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.
We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.
Nominations to our public courses are to be processed by the client’s HR/Training department except for self-nominations which are to be paid in advance using the “payment by self” option on the online registration form. A refund will be issued back to the client in the event of course cancellation or seat unavailability. Registration confirmation is subject to INFORMATECH's review of registration request and seat availability.
Clients are responsible for any type of tax levied in their country.
If you are interested in having a course custom-designed for your organization, please submit a request using the link below. Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-designed request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-designed solution.