Why Choose this Course?
Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can—and should—be managed and resolved. Conflict can occur in any organization when employees with different backgrounds and priorities work together. Conflict can be expressed in numerous ways such as insults, noncooperation, bullying and anger. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement. The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, absenteeism, turnover and termination. Emotional stress can be both a cause and an effect of workplace conflict.
A survey by the Chartered Institute of Personnel and Development found that four in 10 UK employees reported having experienced some form of interpersonal conflict at work in the last year. Most of that conflict is between an employee and his or her line manager. The survey also found that employees are more likely to report that they have experienced conflict with a staff member who is more senior to them.
This definitive training course builds the business case to effectively manage workplace conflict while also establishing the key process to define a harmonious and inclusive positive workplace culture via global benchmarks and best practices.
This training course will feature:
Understanding the need for Effective Conflict Management in the workplace
Building a business case for Harmony and Inclusivity
Diagnosing current sources of conflict
Assessing current conflict resolution procedures for effectiveness
Understanding the range of strategic options
Defining the metrics for success and measuring effectiveness
Implementing the conflict resolution initiative
By the end of this training course, participants will be able to:
Manage conflict situations proactively
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
Identify and explore practical, easy-to-implement strategies to support a more harmonious and balanced workplace
Develop a positive and inclusive workplace culture
Develop a sustainable Action plan to ensure continued success
Who is this Training Course for?
This training course is applicable to any person actively involved or considering developing a structured and comprehensive approach to Managing Conflicts and implementing the Positive Workplace Culture via clear identification of business need, strategic process, culture analysis, behavioural change and sustainability. This Intermediate level course will greatly benefit those who are focused on developing the business case for this critical resolve for the sustained growth and success of the organization.
This training course is suitable to a wide range of professionals but will greatly benefit:
Managers, Supervisors and Team leaders
Members of Work and Project Teams
Human Resource Directors
Human Resource Employee Relations Professionals
Business Owners
Any other individual who strives to manage conflict in the workplace
The Course Content
Day One: Understanding the Conflict Spectrum
Causes of conflict at work
Stages of conflict escalation
The Business Case for a Harmonious and inclusive workplace culture
Assessing Organizational Gaps in meeting goals
Costs and Challenges of Workplace Conflict
Day Two: Key Communication Strategies
The basis for collaborative work relationships is superior communication
Understanding others’ perceptions and expectations
Identifying passive, aggressive and assertive behavior
Creating shared aims and vision via SMART goals
Identifying personal communication preferences
Managing difficult situations
Maintaining a confident state of mind
Structuring and controlling the conversation
Day Three: The Conflict Management Strategy
Defining the Strategy
The Key Steps
Identify the cause of the conflict
Identify the stakes for both parties
Assess the current handling of the situation
Create an environment for conflict resolution
Developing the key conflict management strategy
Be focused on the desired outcome
Resolving Conflict in a Diverse Workforce
Techniques for defusing arguments
Giving effective constructive criticism and feedback
Day Four: Creating the Positive Workplace Culture
Organizational Culture and Context
The 4 steps to create a Positive Workplace
Aspects of Organizational Frameworks – Policies, Individual and Managerial
Individual Attitudes/Behaviors
Managerial Skills and Practices
Inclusive Mentoring and Coaching
Key Policies and Procedures
Day Five: Sustainability
What’s Next? Sustaining the Positive Workplace Culture
A Checklist for Sustainability
Measurements and Monitoring
Action Planning for Results
INFORMATECH is the region’s leading provider of in-house custom-designed courses. We have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long term strategic requirements. In addition to being significantly cost effective, these courses are constantly in demand because they:
If you did not find the appropriate date or venue suitable for you, or you would like to join the course online, you can request a custom course from the link below.
We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.
We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.
Nominations to our public courses are to be processed by the client’s HR/Training department except for self-nominations which are to be paid in advance using the “payment by self” option on the online registration form. A refund will be issued back to the client in the event of course cancellation or seat unavailability. Registration confirmation is subject to INFORMATECH's review of registration request and seat availability.
Clients are responsible for any type of tax levied in their country.
If you are interested in having a course custom-designed for your organization, please submit a request using the link below. Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-designed request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-designed solution.