The overall aim of this course is to provide participants with the competencies required to improve their Emotional Intelligence (EI). Participants on this interactive course will explore the importance of EI as well as its positive impact at the professional and social levels with an aim to increase the effectiveness of their relationships at work and in life. Participants will also learn how to utilize EI skills around the Mayer, Salovey, Caruso Emotional Intelligence Test (MSCEIT) model by helping them devise a Personal Development Plan (PDP) to improve in all the required EI competencies.
This course relies on the use of psychometrics to help participants identify their emotional intelligence abilities. The course also features the use of interactive exercises and activities in order to allow participants to develop strategies that will help them improve their competencies in emotional intelligence.
By the end of the course, participants will be able to:
Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.
Emotions and reasoning at work: the six principles
Rule of reason or rule of emotion
Principle one: emotions are data
Principle two: emotions should not be ignored
Principle three: emotions should not be hidden
Principle four: decisions and emotions
Principle five: emotions follow logical patterns
Principle six: emotional universals and specifics
Case studies and applications
Emotional Intelligence: the ability model
The full cycle of the ability model and its implications
The Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
Perceiving emotions
Using emotions
Understanding emotions
Managing emotions
Determining your EI score
Understanding and interpreting your EI score results
Providing feedback on EI score results
Implications of EI results at the professional and personal levels
Tips and recommendations
Understanding your emotional skills
Reading people: identifying emotions
The mood meter and its implications in understanding EI
Plutchik's wheel of emotions
Getting in the mood: using emotions
Predicting the emotional future: understanding emotions
Doing it with feeling: managing emotions
Measuring emotional skills
INFORMATECH is the region’s leading provider of in-house custom-designed courses. We have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long term strategic requirements. In addition to being significantly cost effective, these courses are constantly in demand because they:
If you did not find the appropriate date or venue suitable for you, or you would like to join the course online, you can request a custom course from the link below.
We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.
We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.
Nominations to our public courses are to be processed by the client’s HR/Training department except for self-nominations which are to be paid in advance using the “payment by self” option on the online registration form. A refund will be issued back to the client in the event of course cancellation or seat unavailability. Registration confirmation is subject to INFORMATECH's review of registration request and seat availability.
Clients are responsible for any type of tax levied in their country.
If you are interested in having a course custom-designed for your organization, please submit a request using the link below. Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-designed request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-designed solution.