The overall aim of the course is to provide participants with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self awareness to relationship management. The course also aims at allowing participants to determine their most preferred approach to listening and to examine the impact of different leadership styles on organizational climate.
The course relies on the use psychometrics aimed at helping participants discover their preferred psychological types. The course also features the use of role plays and case studies followed by plenary discussions.
By the end of the course, participants will be able to:
Managers and business professionals who want to gain insight into their personalities through self assessments, as well as individuals who need to improve their effectiveness at both the personal and interpersonal levels.
Emotional intelligence
History: definition, theories and models
Intelligence: cognitive intelligence
Intrapersonal and interpersonal intelligence
Emotional intelligence defined
Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
IQ and EI predictions
Research findings
Framework of EI competencies
Daniel Goleman’s competency framework
Self awareness and self management: the cornerstones of EI
The impact of self awareness
The impact of social awareness
Self assessment and discovering your personality type
Scoring and interpretation of results: the four dimensions
Extraversion and introversion
Sensing and intuition
Thinking and feeling
Judgement and perception
Dealing with various types
The conceptual model
The competency framework
The four competency clusters
From self awareness to relationship management
The competencies of EI
Competency defined
The competency iceberg
The core of EI: self awareness
Self management competencies
Social awareness competencies
Relationship management competencies
Definitions and real life examples
Core questions, underlying behaviors, and tips for improvement
Empathy: a critical EI competency
Definition and examples
Empathy and active listening
The personal listening profile: determining your preferred approach to listening
Appreciative listening
Empathic listening
Comprehensive listening
Discerning listening
Evaluative listening
EI competencies and leadership styles
The power of leaders: influencing organizational climate
Organizational climate: the six components
Correlation between EI competencies, styles, climate and results
Leadership styles
The six styles
When best to use each style
Impact of styles on climate and bottom line results
INFORMATECH is the region’s leading provider of in-house custom-designed courses. We have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long term strategic requirements. In addition to being significantly cost effective, these courses are constantly in demand because they:
If you did not find the appropriate date or venue suitable for you, or you would like to join the course online, you can request a custom course from the link below.
We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.
We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.
Nominations to our public courses are to be processed by the client’s HR/Training department except for self-nominations which are to be paid in advance using the “payment by self” option on the online registration form. A refund will be issued back to the client in the event of course cancellation or seat unavailability. Registration confirmation is subject to INFORMATECH's review of registration request and seat availability.
Clients are responsible for any type of tax levied in their country.
If you are interested in having a course custom-designed for your organization, please submit a request using the link below. Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-designed request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-designed solution.