Why Attend
Company expectations from Employee Relations (ER) staff are increasing, and the pressure to deliver more with less implies they should be more knowledgeable than the staff in HR administration and operations functions. Taking this into consideration, this course is designed to shed light on activities that are formally and informally expected from ER units. Also, this course is a functional journey that will assist participants in exploring the skills that contribute to success.
Course Methodology
This course ends with an assessment on the last day to obtain the certification. To increase the probability of success, the activities in the course include role plays, videos, self-assessment exercises, and questionnaires. Moreover, participants will take away templates and frameworks they can use within the system which already exists at their workplace.
Course Objectives
By the end of the course, participants will be able to:
Define the role of employee relations within the organization and the HR function
Operate in line with the relevant sections of national labor laws
Create and use HR analytics and Key Performance Indicators (KPIs) to devise operational employee relations strategies
Conduct employee satisfaction surveys and interpret their results
Differentiate between coaching and counseling and apply both within the work environment
Analyze performance management data to report and advise on performance and productivity
Prepare exit interviews and analyze results to reduce turnover
Target Audience
Employees in the function of employee relations and human resources or in personnel and administration who are directly or indirectly responsible for providing support services to employees and other functions in the organization.
Target Competencies
Administration
Employee welfare
Coaching and counseling
Performance management
Labor law
Analytical skills
Course Outline
Employee relations
Definition of the employee relations function
Main duties and responsibilities
Administration versus operations versus welfare
Employee relations versus human resources
Employee relations versus personnel and administration
Employee relations versus performance management
Employee relations versus training and development
National labor laws
Main sections of the labor law
Labor law and administration
Code of conduct
Disciplinary matrixes
Disputes resolution: employee, company, and law
Code of conduct and legality of the disciplinary framework
Role of employee relations in communicating labor law
From workforce reporting to impactful analytics
Employee relations main key performance indicators
More data does not equal useful data
The importance of analytics on critical business directions
Providing implications not HR directives
Employee morale
Organizational culture versus organizational climate
Influencing organizational climate
Defining employee morale
Main principles for the development of employee satisfaction surveys
Employee morale versus organizational health
Tangible and intangible measures of employee morale
The morale index
Coaching and counseling roles of employee relations
Appropriateness of coaching and counseling
Common mistakes done by employee relations
Coaching methodologies and tools
Performance management and career development
Understanding your workforce culture, capabilities, and needs
Performance management systems
The tangibles and intangibles in performance management
Role of employee relations in performance management and career planning
Talent management grids
Succession planning
Exit interviews
The importance of exit interviews
Exit interview form
Conducting exit interviews
Reporting exit interview results
INFORMATECH is the region’s leading provider of in-house custom-designed courses. We have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long term strategic requirements. In addition to being significantly cost effective, these courses are constantly in demand because they:
If you did not find the appropriate date or venue suitable for you, or you would like to join the course online, you can request a custom course from the link below.
We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.
We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.
Nominations to our public courses are to be processed by the client’s HR/Training department except for self-nominations which are to be paid in advance using the “payment by self” option on the online registration form. A refund will be issued back to the client in the event of course cancellation or seat unavailability. Registration confirmation is subject to INFORMATECH's review of registration request and seat availability.
Clients are responsible for any type of tax levied in their country.
If you are interested in having a course custom-designed for your organization, please submit a request using the link below. Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-designed request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-designed solution.