The Certified Executive/PA Masterclass


Course Calendar


Outline PDF



  • Administration and Secretarial

Course Description

 
Why Attend
 
Executive assistants nowadays hold a very important position of influence and need to build a powerful partnership with the senior management team. This course will enable you to have the right competencies in order to work in partnership with your manager. After all, your success will have a direct effect on your manager's success. This course seeks to supplement your current set of capabilities by adding other highly needed competencies that will lead to excellence in your position.
During this course, you will discover ways to enhance your confidence and forward thinking ability, allowing you to become a true business partner with the executive team. You will learn and practice powerful emotional intelligence strategies which you can immediately apply at the workplace. Moreover, you will participate in detailed discussions on the importance of building systems and having a systematic thinking approach, leading you to create several systems at the workplace. The next segment of this course discusses how to professionally deal with visitors, internal customers and external customers and how to make your department and company more customer friendly. Finally, you will learn how to develop action plans that will enhance your professional image and the image of your department and company.
 

Course Methodology

This is a highly interactive course which uses several group and individual role plays. You will be constantly engaged in practical group and individual activities which will allow you to immediately test and apply your learning. Moreover, the use of several self-assessment tests will enable you to discover your hidden talents and areas of improvement. Finally, you will get an opportunity to discuss, share and find solutions to your work challenges in a supportive environment.
 
 

Course Objectives

By the end of the course, participants will be able to:
  • Provide full support to stakeholders in order to enhance the success of the business
  • Apply emotional intelligence to foster excellent business relationships both laterally and vertically
  • Harness modern communication concepts and strategies to facilitate work flow
  • Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity
  • Demonstrate professional skills in using creativity, serving internal customers, and managing stress
 
 

Target Audience

Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and are seeking to further advance their career.
 

Target Competencies

Forward thinking
Emotional control
Building and maintaining systems
Image building
Interpersonal communication
Handling stress
Service orientation
 
 
Course Outline
 
Progressive role of the executive or personal assistant
 
Understanding the strategic role of today’s executive assistant
Working 'with' versus working 'for' your leader
The challenges impacting the 21st century administrators
The competencies of the modern personal assistant
Self-empowerment: creating your own mission statement
Developing forward thinking: being a proactive thinker
Using technology to get things done
 
Emotional intelligence (EI) tact and skills for handling people
 
Definition of EI
The conceptual model
Understanding the four dimensions of EI:
Awareness of own role
Management of own responsibilities
Awareness of office politics and environment
Management of stakeholders
Recognizing how stress and feelings affect performance
Applying EI in building relations and dealing with difficult situations
 
Effective interpersonal communication
 
Building excellent relationships with colleagues
Dealing with difficult personalities
Developing self-confidence and assertiveness
Presenting your ideas and influencing others
Managing diversity
 
Mastering management practices 
 
Practice 1: planning
Setting SMART objectives
Writing your personal goal setting plan
Practice 2: organizing
Delegating effectively  
Setting task priorities
Practice 3: directing/leading
Understanding the team dynamics
The coaching clinic
Practice 4: controlling
Setting useful metrics
Building and maintaining systems  
 
The Executive/PA guidelines for success 
 
Forging a customer service culture in your office 
The importance of internal customer service
Making your department customer friendly
Dealing with visitors 
Creativity tools for decision making
Definition of creativity
Creativity tools for generating improvements 
The personal creativity profile
Stress management
 

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  • Email: info@informatech.co.uk

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